First Impressions - Mark Waltz - Book Review

So I forgot to add this book to my recap of reading the other day. here are a few quick hits that I took form this book:

  • Everything a church does creates an Impression, good and bad. What Impression are you making?
  • If you don’t have a plan for guests they will notice and they will have a plan, to not come back.
  • Marketing materials are a first impression. From the Web site on down to every printed piece in your building
  • The building itself can leave an impression. Is it clean? Dirty? Cluttered? Full? Empty?
  • Plan. Plan some more. Then Plan again. Make sure you are thinking of all the ways guests are going to come and plan for them.
  • Put yourself in their shoes.

If you want to see why I was reading this book, check out this First Impressions Manual I put together for my church.
All in all if you are trying to do a better job with your guests this is a great read and will get your brain thinking.

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